Change of mind?

If you have simply changed your mind and you are able to provide the tax invoice, we may offer you an exchange or refund provided that:

• the item is a standard range product
• the item is in saleable condition
• the item is still in it's original raw state (no finish applied) 
• the item is not subject to the exclusions listed below
• the exchange or refund is sought within  7 days of receipt of goods.

If you are unable to provide a the tax invoice or 7 days have elapsed since the date the goods were received, we at our absolute discretion reserve the right not to offer an exchange or refund for change of mind. In some cases, we may, at our absolute discretion, provide you with a credit note to the current value of the product.

We are not required to provide you with a copy of your original receipt to facilitate an exchange, refund, insurance or warranty claim.

Exclusions

Custom made products or products made to order cannot be returned as they have been made specifically to your request. Please take care when ordering that the design, material and measurements are correct. Please also check the details on the invoice you receive at the time of the deposit payment to ensure they are 100% correct. 

Valid tax Invoice

A valid tax invoice is the invoice provided to you upon pick up or delivery of goods.

Consumer Guarantees

Under Australian Consumer Law products and services carry consumer guarantees. You are entitled to a refund, replacement or repair of products that:

·       Are Faulty or are not fit for the particular purpose

·       Do not match the description

·       Are not of an acceptable quality

These rights are in addition to the change of mind policy and are not limited by a defined time frame. However the Australian Consumer Law does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).

In cases where claims are made for faulty items, it may be necessary for us to send your goods to the manufacturer to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. Minor failures will be repaired (or, at our discretion, we may replace the item) within a reasonable time.

Items that are damaged through misuse or abnormal use will not be eligible for a refund, exchange or repair.

A valid tax invoice is required before providing a remedy under the Australian Consumer Law.

Return Tender

Refunds will be given using your original payment method.

Further Information

If you have further questions  please go to returns and refunds or contact us between 8.30am to 8.30pm Monday to Friday or 10am to 5pm Saturday to Sunday AEST.